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Susan Maclin

Certified Archivists chose Susan Maclin to be the Academy's president for the 1998/99 term. Susan is corporate archivist for AIG in New York, and lives four blocks from the World Trade Center. She wrote this account of her experiences on September 12, 2001.

You are going to have to forward this note to everyone and let them know I'm now at a friend's apartment in Greenwich Village, two blocks from St. Vincent's where the emergency vehicles are going. Here's my story so far:

At 2:00 yesterday afternoon, AIG told everyone to begin leaving. I live 7 blocks from work; it normally is a 10-minute walk. It was eerily quiet, muffled from a one inch layer of ash. I walked through a maze of detours that took me past several checkpoints where I had to show my ID. I walked for one hour before arriving at my building. My concierge hugged me, she was so glad to see me. Most of the dog owners were wandering around the lobby and the front door area. The police used the staff facility for their potty break, checked everyone coming into the building, and verified with the doorman that we really lived there. I felt safe.

I discovered on the 26th floor where I live that the couple in 26C, their two cats, and dog were still present. They face the WTC and were awakened by the first plane crash (remember, my apartment building is 4 blocks from the WTC). They watched in horror as the second plane crashed. Unbelievably, not one pane of glass in my building cracked, no dust even, it was unbelievable. They stayed glued to the horrific scene until I arrived, when I brought my telescope over. We couldn't see much through the smoke, but watched in horror as Building 7 (The Verizon building) imploded. It was awful.

That was at 4:00 pm and it took the electricity out with it. The gas was shut off and my building went completely silent. It was too much. We had only my kitchen phone (old fashioned kind) that would work at all, called friends in Manhattan and arranged to become refugees in their homes. Walking down 26 flights of stairs with very small bags, masks on our faces, hats and a large dog that wasn't happy about the stairs, we made it to the street, checked with the concierge to discover we were about the last to leave (it was now 6:00 pm).

We asked the police how to get to where we needed to go and were told we had to go south to Battery Park, over to the east side of FDR and walk north of Canal before we could head west. It was incredible: a true war zone, just the color and filth, dust, debris, etc., you see in the movies. It felt like a movie only it isn't.

Two and a half hours later I arrived at 6th and W. 4th where my friend Anne lives. A hug, a beer, a hot bath, a gyro sandwich and more TV until we couldn't stay awake, but I was safe and with a good friend, able to talk to my family when they called (it's still sporadic at times to call out especially in the 212 area code).

It was unbelievably quiet sleeping last night – but the lights from the WTC rescue efforts were glowing through the smoke and can be seen from Anne's bedroom. Yes, I've taken photos (I am an archivist after all and have this need to document what I can when I can).

This morning we took photos at 8:00 with the sun rising on the smoke. Iit is still unbelievable to not see the WTC, a favorite landmark and awesomely beautiful buildings - the brain hardly computes it still.

All of my staff got home safely.

It is amazingly calm and for NYC utterly quiet even now at 2:00 in the afternoon the day after. We were able to buy some food but milk is gone, no newspapers (no deliveries of any sort below 14th street). A couple of diners are open until they run out of food. The ATMs are almost out of money -- had to try several before finding one that had cash as the banks are closed below 14th and again, no deliveries of any sort allowed.

I will try to check this email later today. Anne doesn't have a DSL line so it ties up the phone when the computer is on. We don't know which we want the most!

It is unbelievable, horrific, and no words exist that describe it. The loss of life is unimaginable in a place not considered a war zone. I've been heartened on the one hand by the outpouring of calm, kindness, and help in NYC, and on the other the misplaced concern over the price of AIG's stock when thousands of people are dead and not yet found (this happened on my trudge north last night: I had on an AIG T-shirt and while asking for directions a young man asked if I'd heard AIG's stock tanked in Europe, I replied that I thought his remark was completely out of line in lieu of the fact that at that moment I needed a place to put my head down in and there were others by the thousands whose heads were laying dead in the streets of NYC -- he looked at me sharply and then said nothing -- I think he truly had not made the connection between material wealth and humanity until that moment -- I was livid!).

Sorry -- this is bringing out a lot of emotion to say the least. It is so heartening to hear from everyone -- it's been a tough month already with my surgery and now this -- but my difficulties are nothing compared to thousands of others. I am grateful for life, for your friendship, for family, good neighbors and being an American!


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March 07, 2003